Salesforce for Travel
Exceed customer expectations with a single view of all types of information
There is an exponential growth of travelers all over the globe and travel experience has changed. Enable you to send personalized messages and offers to the new age travelers during their entire trip with Salesforce travel and hospitality solutions and offer valuable guidance.
Our Salesforce Solution for Travel/Hospitality
Our solution on Salesforce Travel/Hospitality provides you with the tools to meet the changing needs of the travelers. The travel and hospitality industry has shown an unprecedented level of transformation with advanced technologies that create new experiences. These new technologies when embraced by the travel/hospitality companies enable them to stay ahead of their competitors.
Our solutions offer personalized and contextual services to our clients and as per the changing needs of various travel situations. Our Salesforce experts have the knowhow on various Salesforce products to cater to the needs of the travel/hospitality companies.
We provide real-time support with the help of Service Cloud and share content with the travelers for a hassle-free trip with Community Cloud. Our solutions can send personalized offers by leveraging the power of Marketing Cloud and Salesforce DMP.
We offer solutions for building loyal customers, even before starting with customer interactions and thereby offer proactive customer service and personalized experiences through support portals. This helps in the real-time update of customers and provides real-time fixing of issues if any.
Why require Salesforce CRM for the Travel/Hospitality Industry?
The reasons for adopting a Salesforce solution for the travel/hospitality sector are:
- Create relevant, personalized messages with automated campaigns like a drip campaign on a travel itinerary.
- Showcase relevant data with dashboards say email marketing metrics such as click-through rates.
- Resolve problems proactively with an elaborate understanding of the customer requirements.
- Save time for your customer service and sales teams by enabling proactive sales and customer service and improving the bottom-line.
- Reduce the time with automation say for lead nurturing with drip campaigns and handling simpler queries with chatbots.
Our Solutions For Salesforce For Travel/Hospitality
Provide Intelligent Customer Service
Our Salesforce solutions help to gather insights on customer behavior and interests for smart customer service that makes the traveler’s journey a smooth experience.
Deliver Omni-channel Experience
We provide cloud-based customer support for an omni-channel experience that connects customers across all channels with convenient service.
Create a 360-degree Customer View
Our solution based on Big Data renders a 360-degree view of customer data that is available everywhere, for an improved guest experience.
Provide Customer Portals
We offer solutions that provide details on self-purchase and bookings for repeat bookings and running loyalty programmers for the clients.
What Our Clients Say
"We entrusted Anil with the development of 3 POST/API between Salesforce and a third party application. Anil understood our needs. In spite of big difficulties of communication between the two applications, he managed to do the job. He's a developer who is always available. He answers messages day and night. I am totally satisfied with his work and I recommend him. Nous avons confié à Anil le développement de 3 POST/API entre Salesforce et une application tierce. Anil a bien compris les besoins. Malgré de grosses difficultés de communication entre les deux applications, il est parvenu à faire le travail. C'est un développeur toujours disponible. Il répond aux messages jour et nuit. Je suis totalement satisfait de son travail et je le recommande volontiers."
"The work ethic from Anil and his team has been excellent. He was able to understand our issues and not only resolve them, but also explain how the issues were resolved to us in a way that was easy to understand. They are available all the time and took any questions we might have had into consideration, and provided an answer quickly. The main reason this our job post took longer than expected were that we altered the scope of the project during the development process. Even when we did, they were really working with us to provide new solutions and had their customers best in mind. Anil works to create long lasting relationships with his customers and I would be happy to recommend him and his team to anyone in need of an API project."
Get In Touch
Ready to talk shop? Let us know your Salesforce project needs and we’ll set up a time to chat about timelines, budgets and next steps.